Shipping & Delivery
Fast Australia-wide shipping on all electric bikes, with secure delivery and tracking included. electric bike shipping Australia
At ELECTRICK PTY LTD, we understand that buying an electric bike, electric dirt bike or e-mobility product online is a significant purchase. Our goal is to make delivery simple, secure and transparent from the moment your order is placed until your product arrives.
We ship electric bikes, electric dirt bikes, e-mobility products, accessories, spare parts and other products to customers across Australia, subject to product availability and delivery restrictions.
Because electric bikes and many e-mobility products contain lithium-ion batteries and can be large or heavy, some orders require specialised freight arrangements. Delivery methods and transit times may therefore vary depending on the product, destination and shipping requirements.
1. Australia-Wide Delivery for electric bike shipping Australia
ELECTRICK offers delivery across Australia.
We aim to make our electric bikes and e-mobility products available to customers in:
- New South Wales
- Victoria
- Queensland
- Western Australia
- South Australia
- Tasmania
- Australian Capital Territory
- Northern Territory
Delivery availability can vary depending on the product, destination and freight requirements.
Some remote and regional locations may require additional delivery time or specialised freight arrangements.
2. Shipping Times
We aim to process orders as quickly as possible.
Estimated delivery times can vary depending on:
- Product availability
- Warehouse location
- Delivery destination
- Courier or freight provider
- Product size and weight
- Lithium battery transport requirements
- Regional or remote location
- Public holidays
- Weather
- Transport disruptions
- Peak seasonal demand
Estimated delivery timeframes shown on our website are not guaranteed delivery dates unless expressly stated otherwise.
For products that are currently in stock and ready for dispatch, orders will generally be processed within the timeframe shown at checkout or communicated by our team.
If an item is on backorder, pre-order or awaiting supplier stock, we will provide the relevant information where available.
3. Order Processing
After your order is successfully placed, we may need to verify payment and order information before dispatch.
Once your order is ready, we will arrange shipment using an appropriate courier or freight provider.
For some electric bikes and electric dirt bikes, delivery may require larger freight services rather than standard parcel delivery.
Customers may receive tracking information once the shipment has been collected or registered by the freight provider.
4. Tracking Your Order
Where tracking is available, tracking information will be provided to the customer after dispatch.
Tracking allows you to monitor the progress of your shipment through the relevant carrier.
Please remember that tracking information may not update immediately after dispatch. In some cases, the first tracking update may occur once the carrier scans the shipment at its depot.
If tracking has not updated for an extended period, please contact ELECTRICK so we can investigate.
5. Electric Bike and Electric Dirt Bike Delivery
Electric bikes and electric dirt bikes are larger and heavier than standard online retail parcels.
Depending on the model, your order may be delivered using:
- Standard courier services
- Bulky-item freight
- Pallet freight
- Specialist transport
- Other appropriate delivery services
The delivery method may depend on the product’s dimensions, weight, battery configuration and destination.
Delivery requirements may also vary between metropolitan, regional and remote locations. electric bike shipping Australia
6. Lithium Battery Shipping
Many ELECTRICK products use lithium-ion batteries.
Lithium batteries are subject to transportation and handling requirements, meaning some products cannot be shipped using ordinary parcel services.
Where required, ELECTRICK may use a freight provider or shipping method suitable for the product.
Customers should not attempt to arrange alternative transportation for lithium batteries without first confirming that the transportation method is appropriate.
Battery shipping restrictions may affect delivery times or available delivery options for certain locations.
7. Delivery to Regional and Remote Areas
We aim to deliver throughout Australia; however, regional and remote locations may require additional transit time.
Additional freight charges may apply to some remote destinations depending on the size, weight and delivery requirements of the product.
If additional freight costs apply to your order, we may contact you before dispatch.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check that your:
- Name
- Street address
- Suburb
- State
- Postcode
- Contact number
are correct before completing your purchase.
ELECTRICK is not responsible for delays caused by an incorrect or incomplete address supplied by the customer.
If you notice an incorrect delivery address after placing an order, contact us as soon as possible.
We will attempt to update the address before dispatch where possible.
Once an order has been collected by the freight provider, changes may not be possible.
9. Signature and Delivery Requirements
Depending on the product and freight provider, a signature may be required upon delivery.
Large electric bikes, electric dirt bikes and other high-value products may require additional delivery arrangements.
If you are unavailable when delivery is attempted, the carrier may:
- Leave a delivery notice.
- Arrange another delivery attempt.
- Hold the shipment at a depot.
- Contact you to arrange delivery.
- Apply additional delivery or storage charges where applicable.
These procedures are determined by the relevant carrier.
10. Inspect Your Delivery
We strongly recommend inspecting your shipment as soon as possible after delivery.
Check the external packaging for signs of:
- Crushing
- Punctures
- Tears
- Water damage
- Impact
- Other visible damage
Where possible, photograph the packaging before opening the product.
After opening the package, inspect the electric bike, electric dirt bike, battery, charger and accessories for visible damage.
If you notice damage, contact ELECTRICK promptly and provide photographs or video where possible.
11. Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible.
To help us investigate the issue, please provide:
- Your order number.
- Photographs of the shipping packaging.
- Photographs of the shipping label.
- Photographs of the damaged product.
- A description of the damage.
- Video footage where useful.
Please retain the original packaging until the matter has been resolved.
If the product appears unsafe, do not use or charge it.
This is particularly important for lithium-ion batteries. Do not use a battery that appears swollen, punctured, leaking, severely damaged or unusually hot.
Our handling of damaged products will be subject to applicable consumer guarantees and Australian Consumer Law.
12. Delivery Delays
While we work with reputable freight and courier providers, delivery delays can occasionally occur.
Delays may result from:
- Severe weather
- Flooding
- Bushfires
- Road closures
- Transport disruptions
- Courier network congestion
- Public holidays
- High seasonal demand
- Remote-area delivery
- Customs or regulatory requirements where applicable
- Circumstances outside our reasonable control
If your order is delayed, we will provide assistance and tracking information where available.
Estimated delivery times are provided as a guide and are not always within Selectric’s direct control.
13. Pre-Orders and Backorders
Some products may be offered as pre-orders or backorders.
Where a product is not immediately available, the expected availability date will be provided where reasonably possible.
Supplier and manufacturer delivery dates can change.
If the estimated availability of a pre-order or backordered product changes significantly, we may contact affected customers with an update.
14. Products Shipped Separately
Some orders may be dispatched in multiple shipments.
For example, an electric bike may be shipped separately from:
- Accessories
- Spare parts
- Protective equipment
- Replacement components
- Other products in the same order
You may therefore receive multiple tracking numbers or deliveries.
If part of your order arrives before another part, please check the tracking information before contacting us.
15. Delivery to Apartments and Difficult Access Locations
Large electric bikes and electric dirt bikes may require suitable access for freight delivery.
Customers should ensure that the delivery address can reasonably accommodate a large or heavy shipment.
For apartment buildings, restricted-access locations, rural properties or addresses with difficult vehicle access, additional delivery arrangements may be required.
The freight provider may contact you if special access instructions are required.
16. Missed Deliveries
If a delivery attempt is unsuccessful because nobody is available, the freight provider may leave a notice or contact you to arrange another delivery.
Additional fees may apply if repeated delivery attempts, redirection or storage are required due to circumstances within the customer’s control.
If you receive a delivery notice, please follow the carrier’s instructions promptly.
17. Click & Collect
Where Click & Collect is offered for a particular product, the product will only be available for collection after ELECTRICK confirms that the order is ready.
Customers collecting an electric bike or electric dirt bike may need to provide:
- Order confirmation
- Proof of identity
- Proof of purchase
Collection requirements may vary depending on the product. (electric bike shipping Australia)
18. Delivery of Accessories and Smaller Products
Smaller products such as accessories, components and spare parts may be shipped using standard parcel services.
Delivery times and tracking availability may differ from those applicable to large electric bikes and electric dirt bikes.
19. International shipping-delivery
Where international shipping is available for a specific product, additional terms may apply.
International shipments can be affected by:
- Customs requirements
- Import duties
- Taxes
- Local regulations
- Battery transportation restrictions
- Product certification requirements
- Import permits
- Local delivery restrictions
The customer is responsible for understanding the requirements applicable to their destination country unless otherwise stated.
ELECTRICK does not guarantee that an electric bike or electric dirt bike purchased from Australia is legal or approved for road use in another country.
20. Shipping Costs
Shipping costs may depend on:
- Product
- Order size
- Product weight
- Product dimensions
- Delivery location
- Freight method
- Battery requirements
- Remote-area requirements
The applicable shipping cost will be displayed during checkout where available.
For certain large, heavy or specialised products, shipping may need to be quoted separately.
If additional freight costs are required, we will contact you before dispatch where applicable.
21. Incorrect or Missing Items
If your order arrives with an incorrect or missing product, please contact ELECTRICK promptly.
Provide your:
- Order number
- Name
- Product ordered
- Product received
- Details of the missing item
- Photographs where applicable
We will investigate the issue and arrange an appropriate solution.
22. Delivery and Australian Consumer Law
Our shipping policy does not limit or exclude any rights you may have under the Australian Consumer Law.
If a product is lost, damaged, faulty or otherwise does not meet an applicable consumer guarantee, we will assess the circumstances and provide an appropriate remedy where required by law.
Nothing in this Shipping & Delivery Policy is intended to remove, restrict or modify consumer rights that cannot legally be excluded.
23. Safe Receipt of Your Electric Bike
When your electric bike or electric dirt bike arrives, we recommend completing the following checks before riding:
- Inspect the frame for visible damage.
- Check the wheels and tyres.
- Check the brakes.
- Check the handlebars and controls.
- Check the battery and charger.
- Check that all visible components are secure.
- Review the manufacturer’s instructions.
- Charge the battery according to the manufacturer’s instructions.
- Complete any required assembly correctly.
- Wear appropriate protective equipment before riding.
Do not ride the product if it appears damaged or unsafe.
24. Contact Us About Your Delivery
If you have a question about your shipment, tracking information, delivery address or freight arrangements, contact ELECTRICK.
ELECTRICK PTY LTD
Website: click here to view bikes electric bike shipping Australia
Please use our Contact Us page for current customer service information.
When contacting us about an order, please have your order number available so we can assist you more efficiently.
Our Delivery Commitment
At ELECTRICK, we aim to make purchasing an electric bike or e-mobility product online as straightforward as possible.
We work to provide:
Secure packaging.
Reliable freight options.
Tracking where available.
Australia-wide delivery.
Clear communication.
Professional customer support.
Delivery times can vary, particularly for large electric bikes, electric dirt bikes and lithium-battery products. We will always aim to keep customers informed and help resolve delivery issues as quickly as reasonably possible.